We love hearing from you! We support all of our beautiful guests & professionals with great customer service + training!
Professional Hotline: (415) 272-3398 (call or text, tues-sat 10a-2p pacific)
management: firstname.lastname@example.org (Attn: Mandy, Wholesale Manager)
Skype: jessaskincare (Jessa Esthetician)
Facebook Jessa Esthetician: https://www.facebook.com/sugaringprofessional (Friend Jessa, she spends a lot of her week on facebook, teaching in her private groups and messaging estheticians)
Store Location: 1615 Hill Road Unit I, Novato, CA 94947
You may return, exchange or recieve store credit for most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We DO NOT accept returns on opened items, unless there is a batch recall.
Class Deposits & Payments are non-refundable, we do not allow exchanges or store credit. Due to our minimum class size requirements and costs of running a classes, we rely on every student who signs up. For emergencies please contact management.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the USA. We do provide international shipping you must call to get a quote and place an order 415-272-3398.
When you place an order, packing time is 1-3 days, shipping of in stock items is fast 2-3 days, please allow upto 7-10 business days to receive your items, express / overnight shipping please call in your order 415-272-3398, mail pick up is at 12PM Pacific Daily or so your shipment will go out the next day.
FLAT RATE SHIPPING
$0 - $100 Order = $10 Shipping Cost
$101 - $449 Order = $18 Shipping Cost
$450 & Up Order = FREE Shipping!!!